DEFINITIONS
"Administrator" means Corporate Rewards Ltd, programme administrator
"Participant" is defined as Millboard who has accepted these Terms and Conditions of Use.
"Programme" is defined as Millboard Pro Points and all its component parts.
"Website" is defined as www.propoints.millboard.co.uk
These Terms and Conditions of Use apply to Millboard’s Pro Points
ACCEPTANCE
By accessing, transacting points, or using any aspect of the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website. Millboard reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions.
ELIGIBILITY
This Programme is open to Participants who are a resident in United Kingdom and are 18 years of age or older at the time of entry. Employees must obtain the prior permission of their employer to participate in this scheme. This Programme cannot be combined with any other Millboard Programmes, offers or rebates.
The Programme and its benefits are offered at the discretion of Millboard and its affiliated companies, and has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated. It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.
Participants of a sales incentive may not be able to obtain Rewards Points on all products or all sales.
Employees of Millboard, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. Employees of Millboard are eligible to participate in employee reward or recognition Programmes.
TO PARTICIPATE
Installers to log all installations to gain points, additional points can be earned by selecting certain products
All installations must be logged within 6 months of purchase of material shown in the invoice submitted with the claim.
Millboard is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Millboard or the Administrator, or any misrepresentation of any information furnished to Millboard may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.
TIMING
This Programme runs from 01/06/17
USE OF DATA
Personal data which you provide when you register for the Programme may be used for Programme communications and future Millboard marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website.
EARNING POINTS
Points will be awarded to each Participant based on Installs Logged
Points will be used for rewards
From time to time points awarded or transacted may be audited and in the event that an audit reveals discrepancies or possible violations, the processing of further award redemption requests may be delayed pending completion of the audit and pending the outcome of any corrections to be applied.
EARNING REWARD POINTS
Reward points will be awarded to each Participant based on Number of Deck Boards and other accessories used on Installs
Participants may opt to either:
(i) save points awarded for redemption at a later date; or
(ii) redeem some or all of the points awarded for prizes through the www.propoints.millboard.co.uk website
Points must be redeemed via the Programme Website. Prizes, once chosen, can only be changed if the redeemer contacts {enter programme email} within 24 hours of the redemption.
Participant points will expire after 12 months of allocation to the participant’s account unless redemptions are made within that 12 month period.
Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended. Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.
ORDERING REWARDS
Points may only be redeemed via the Programme Website Administrator. Prizes, once chosen, can only be changed if the redeemer contacts {enter programme email} within 24 hours of the redemption.
Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by Millboard to the Participant.
Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.
Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.
Delivery is only available to the participant’s country of residence.
Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.
Substitution
In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value. If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited.
The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item. The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.
Delivery
The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.
The delivery of all reward items will be made to the address as supplied by the Participant at the time of order. The delivery address for reward items should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.
Participants should not accept delivery of items that have been delivered where the packaging is damaged. Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped. If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative.
Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.
Returns
Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt.
The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.
DIGITAL LOAD (RELOADABLE) - AUTO REDEEM
What is the Millboard Pro Points Prepaid Mastercard®?
This is a reloadable card you can use to make online and in store purchases where Mastercard is accepted.
How do I order my card?
When you redeem your points, you will receive a digital token via email ([email protected]) with a link to the cardholder website.
Your digital token must be redeemed within 3 months, and you must complete your Digital Wallet profile and provide the delivery address you’d like your physical card to be posted to.
You will receive an email when your card has been shipped.
How do I reload my card?
To allow additional card loads to be successfully added to your balance, you must redeem the first digital token that was sent to you.
You must use the same email address you used when you first redeemed points for your card.
You will receive an email when your card balance has been automatically updated.
How long will my card take to arrive?
Your card will take 2-3 weeks to arrive at your chosen address. All cards, regardless of currency or location, are shipped from the USA.
Why have I not received my digital token?
Your digital token is sent from [email protected]. Check your junk and spam folders.
Once you have redeemed your initial token, any future card loads will be automatically added to your card balance, providing you have used the same email address.
What if I can’t redeem my initial digital token, or my load is not showing on my card balance?
If you have difficulties redeeming your initial digital token, or your card has not been correctly loaded, visit the cardholder website to speak to cardholder services.
You cannot transfer digital tokens across digital wallets so ensure you use the same email address.
What actions do I need to complete before being able to use my card?
Due to Anti-Money Laundering (AML) regulations, when you redeem your initial digital token, you will be asked to verify your identity to access your funds.
You must provide your full name, residential address, and date of birth.
If you are not instantly verified, you will be contacted to provide further details (i.e. your passport).
You must pass verification before your card is issued. Once you are verified, your card will arrive activated and ready to use.
How do I check my balance?
Call the number on the back of your card to check your balance. You can also check your balance, card details, mail dates, PINs, spend history and more on the cardholder website.
What should I do if I don’t recognise a transaction on my card?
Call Cardholder Services right away. Your card will be suspended, and we’ll issue you a new card for the remaining balance.
What should I do if my card is lost or stolen?
Call Cardholder Services right away. Your card will be suspended, and we’ll send you a new card for the remaining balance minus a card reissue fee.
Check your cardholder agreement for the reissue fee.
How do I change the address registered to my card?
If you have moved home and would like to update the address of your card, log into the cardholder website, use the dropdown menu “Manage Details” and choose “Manage Personal Information”.
Where can I use my card?
You can use your card online, over the phone and in store where Mastercard is accepted. You can even add it to your favourite retailer, service, or fast-food mobile apps as a payment method.
Are there any restrictions on where I can use my card?
Your card cannot be used to pay at the pump. To purchase fuel, you must pay inside with the cashier.
Your card is not compatible with apps or services that allow you to send funds digitally to multiple merchants or people (such as Venmo, PayPal and Zelle).
Your card cannot be used to set up a direct debit payment.
How do I use my card online?
You’ll need your 16-digit card number, expiration date, security code and the address your card is registered to.
Can I travel with my card?
You can use your card where Mastercard is accepted. The front of your card will show if usage is restricted to a certain country. E.g., Valid only in the UK.
If your card doesn’t show any restrictions, it will work when you travel to a different country. If the transaction needs to be converted to a different currency, a 2% conversion fee will apply.
Can I get cash from an ATM or Bank?
Your card can’t be used at an ATM or bank for cash unless the back of your card lists cash access fees.
Can I add money to my card?
Your card can’t be loaded with your own money.
I returned something I purchased with my card, when will the credit show?
Even after you’ve spent the card, keep it until you know you won’t be returning any purchases. Once the retailer processes the return, allow 7-10 days for the credit to show on your card balance.
What happens when my card expires?
Your card will expire, so pay close attention to the expiration date. Your card can be used until the last day of the month it expires. You can't use the funds after expiration.
If you are eligible for an automatic replacement card, you will receive a new card in the post.
If you do not automatically receive a replacement card, call Cardholder Services.
Can’t find the answer to your question?
Check the product description for more useful information.
Visit https://www.my-rewardcard.com/ to access additional FAQs.
Contact Cardholder Support if required.
Issuer Statement
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Cards provided to EEA residents are issued by Transact Payments Malta Limited and cards provided to UK residents are issued by Transact Payments Limited pursuant to licences by Mastercard International. Transact Payments Malta Limited is duly authorised and regulated by the Malta Financial Services Authority as a Financial Institution under the Financial Institution Act 1994. Registration number C 91879. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission.
OTHER
Programme termination
Millboard or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.
Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.
Tax
Millboard and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.
General
No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Millboard’s decision shall be final. Millboard and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.
Millboard and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this incentive scheme agree that Millboardand The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Millboard’s or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
This Programme is administrated by Corporate Rewards Ltd on behalf of Millboard
Promoter: Millboard, UK Head Office: Unit A, Castle Court, Bodmin Road, Coventry CV2 5DB, UK
